Frequently Asked Questions

Everything you need to know about shopping with Jadlam Toys & Models.

What are your standard shipping times and costs?

We offer various shipping methods including Standard and Express delivery. Most orders are processed within 24 hours, with domestic delivery typically taking 2-3 working days.

Can I return an item if I change my mind?

Yes, we offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.

Are the model kits and toys genuine brands?

Absolutely. We are an authorized retailer for all brands we carry, including Lego, Hornby, Tamiya, and Airfix, ensuring 100% authentic products.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines for international orders are calculated at checkout based on the destination and package weight.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and various 'Buy Now, Pay Later' options like Klarna to make your shopping experience more flexible.

How can I track my order once it has been shipped?

Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.